Job Description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Cabin Services Supervisor is responsible for overseeing the cabin cleaning operations, ensuring that aircraft are cleaned thoroughly and efficiently in accordance with airline standards and safety regulations. This role supervises a team of cleaning agents, assigns tasks, and ensures all work is completed to the highest standard. The supervisor also ensures compliance with safety protocols, manages the inventory of cleaning supplies, and coordinates with other departments to ensure timely turnarounds.

Responsibilities

• Supervise and lead a team of cabin service agents to ensure the timely and thorough cleaning of aircraft.
• Assign tasks and ensure that cleaning standards and schedules are met according to airline guidelines.
• Monitor and ensure compliance with safety and sanitation protocols, including handling cleaning supplies safely.
• Inspect the cleaned cabins to ensure all areas meet cleanliness standards and are free of hazards.
• Maintain inventory of cleaning supplies and order new materials as needed.
• Coordinate with ground operations and flight crew to ensure timely turnarounds.
• Train and onboard new staff members, ensuring they understand cleaning procedures and safety guidelines.
• Maintain records of cleaning activities and report any incidents or issues to management.

Minimum Requirements

• Previous experience in aircraft cabin cleaning or ground services.
• High school diploma or equivalent required.
• Strong leadership, communication, and organizational skills.
• Ability to manage a team and ensure high performance in a fast-paced environment.
• Attention to detail and ability to ensure high cleanliness standards.
• Ability to read, write, speak, and understand English fluently.
• Ability to work various shifts, including nights, weekends, and holidays.
• Adhere to safety, security, and operational protocols.
• A valid driver’s license may be required.

Preferred Skills

• Prior Supervisory experience in a fast-paced environment.
• Knowledge of aircraft cleaning protocols and safety standards.
• Strong problem-solving and time-management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with cleaning equipment and safety tools used in aircraft cleaning.
• Additional certifications in safety or ground services.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs consistently.
• Capable of standing, bending, kneeling, and crouching for extended periods.
• Ability to work in confined spaces and on different levels of aircraft.
• Comfortable working in varied weather conditions (indoor and outdoor).
• Ability to perform physically demanding tasks, including lifting, stretching, and reaching.
• Ability to work in a high-noise environment with hearing protection.
• Must wear personal protective equipment (PPE) as required for safety.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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