TeamBuilder is the first of its kind predictive workforce management platform built for ambulatory healthcare, and we are passionate about our rapid growth! Our solutions empower healthcare providers to enhance patient outcomes, streamline operations, and make data-driven decisions.
We are looking for an experienced Implementation Analyst to join our growing team. In this role, you will work directly with customers to understand their business processes, gather and analyze requirements, extract and clean data, map customer data to our system, and configure our SaaS platform to meet customer-specific needs. This is a highly collaborative role, connecting internal teams (sales, product, engineering, delivery, customer success) to align our product capabilities in direct support of customer requirements. You will play a key part in ensuring a smooth and successful onboarding experience for our healthcare customers.
***This role is FULLY REMOTE, though you MUST reside within the United States and be legally authorized to work in the United States.
Your Responsibilities:
Work with customer stakeholders to gather and document business requirements and workflows.
Conduct discovery sessions to understand customers' current systems, processes, and data structures.
Extract, clean, transform, and map customer data for system migration or integration.
Facilitate customer conversations to clarify data issues, troubleshoot discrepancies, and validate assumptions.
Configure and customize platform settings to meet customer-specific needs, based on gathered requirements.
Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
Serve as a trusted advisor to customers during the onboarding and implementation phases; encourage customer knowledge development on the product.
Create and maintain implementation documentation and process guides.
Train customers on platform functionality as needed during rollout.
Must Haves:
3-6 years of experience in SaaS implementation, business analysis, or data operations.
Prior experience working within healthcare operations (e.g., clinics, hospitals, health systems, medical group practices, scheduling, patient flow, or workforce management) in a consultative role.
Strong customer communication and problem-solving skills; Ability to analyze complex business challenges and develop effective solutions.
Hands-on experience with data extraction, cleaning, and mapping (Excel, SQL, or similar tools).
Comfort working with semi-structured or messy datasets.
Ability to translate business requirements into system configuration.
Familiarity with SaaS platforms and understanding of system integration concepts is a plus.
Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
Even Better if you have:
Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.
Advanced Degree in Computer Science, Programming, Data Science, Software Engineering, etc.
Experience using dashboards to analyze and understand data; ability to guide customers in use of existing dashboards and reports.
Other Attributes Which Will Help You Stand Out:
Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
Experience with customer support and project management, preferably in a start-up healthcare IT environment.
Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.
Additional Information:
Job Type: Full-time, Exempt
Location: Remote
Compensation: Competitive salary, paid time off, medical benefits, and the potential for an annual performance bonus. Team members may also have the opportunity to participate in our employee equity compensation plan.
Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.
...you want to be a part of? Come build your career with BAE Systems.**Position Summary:**As a **_Senior Closed Area Linux Systems Administrator you will_** provide comprehensive technical and operational support for classified IT systems. This position requires a seasoned...
...of SEO and SEM initiatives across global web properties and marketing campaigns.This person will be responsible for planning and developing... ..., and website enhancements to improve rankings across major search engines.+ Implementing tracking codes from analytics platforms such...
**Responsibilities**The registered nurse provides nursing care to patients in an assigned clinical area and leadership on the unit... ...for the assigned clinical area. Including CPR, oxygen administration, and intravenous therapy.Computer experience.Preferred: Windows...
...the weekend pending patient availability.Are you looking for a nursing career where you can make a difference in someone's life? Do... ...pursue your passion as a Registered Nurse specializing in in-home infusions and on our Nurse Management team. This position is responsible...
...We are URGENTLY HIRING a Furniture Mover, Set up and delivery driver. PLEASE READ JOB DESCRIPTION BEFORE APPLYING! This position will be with a local company who provides furnished housing to executive clients. The position will require a candidate who can go to the...