Job Description

We are seeking a  Medical Office Coordinator/MA who will be responsible for patient care and administrative support duties at the DPW Wellness Center located in New York City, New York. Interact with patients, outside providers and third-party carriers with regard to patient-related issues. Work with others in a team environment. Provide administrative support for medical matters on behalf of advanced practice clinician as well as general administrative support. Functions under the supervision of the Advanced Practice Clinician (Nurse Practitioner/Physician Assistant) in the clinic and will perform various clinical and administrative tasks as directed. Assist health care team with specific treatments and/or procedures. Monitor and maintain the clinic environment in an orderly and adequately stocked manner. Provide prompt, courteous and professional attention to the needs and requests of all patients and clients.

Specific Duties & rRsponsibilities

• Maintain calendar for Nurse Practitioner/PA and schedule meetings/appointments as appropriate.
• Schedule follow-up appointments with providers, and/or referrals at the direction of the health care provider.
• Under the supervision and direction of the Nurse Practitioner/PA:
• Greet walk-in patients and register them into the clinic.
• Assist patients to exam room and prepare patient for examination. Obtain and record pre-examination testing to include height, weight, BMI and vital signs.
• Perform delegated clinical tasks, including vital signs, urine collection, blood collection, injections, COVID-19 testing, electrocardiograms, and routine dressing changes.
• Assist health care team with specific treatments and procedures.
• Administer and document specified injections as directed by NP/PA and JHU policy.
• Document all clinical care provided in EMR in a thorough and timely manner.
• Provide appropriate follow-up communication with health care team and patients.
• Support health care team as directed. This includes clinical assistance, medical record retrieval, covid testing, communication with relevant parties, instrument sterilization, examination room preparation, filing, stocking, equipment care/maintenance and front desk coverage.
• Order, stock and maintain exam rooms and clinic area with standard levels of supplies and equipment.
• Professionally and efficiently, handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition.
• Check clinic area and exam rooms for malfunctioning equipment, broken furniture and general maintenance problems on a regular basis. Report findings to appropriate person and/or arrange for repairs as required.
• Participate in skill development and training through in service programs to enhance knowledge level and to ensure mastery of patient care procedures.
• Maintain a positive attitude and convey enthusiasm.
• Participate in teamwork approach to responsibilities and activities within the clinic.

• High school education or GED required.
• Minimum of two years of clinical and administrative experience as an MA in a healthcare setting. Additional education may be substituted for years of related experience per the JHU equivalency formula.
• Completion of certified/accredited Medical Assistant training program.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of the date of hire.
• CPR certification required.
• Highly effective verbal and interpersonal skills.

• Experience in urgent care or out-patient office.

Classified Title: Medical Office Coordinator/Medical Assis 
Job Posting Title (Working Title): Medical Office Coordinator/MA   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($60,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monay - Friday / Varying 
FLSA Status: Non-Exempt 
Location: New York 
Department name: ???????SOM DOM Occupational Health  
Personnel area: School of Medicine 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal ... timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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