Job Description

Summary

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you .

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land . The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis . These allow for the unique experience that you can only get at this resort.

Hourly Rate: $21.00

Position Overview: The Reservations Coordinator is responsible for managing and maintaining hotel reservations, ensuring accuracy in bookings, and optimizing revenue opportunities. With a keen eye for detail and a focus on continuous improvement, this role directly supports the resort’s financial goals and contributes to Hyatt’s commitment to excellence in service.

Job Functions & Responsibilities:

• Responsible for reservations needs for the resort in line with Hyatt’s Corporate Strategies and Brand Standards.
• Optimize room inventory across various distribution channels including OTAs, direct bookings, and travel partners.
• Collaborate with the sales, events, and front office teams to ensure operational alignment and smooth guest experiences.
• Process group turnovers, including generating and handling PM codes for billing and accounting.
• Track group pickup and cutoff dates.
• Enter, update, and maintain group rooming lists and manage booking link activations.
• Monitor and process group commissions on a weekly basis.
• Provide customer service by answering emails related to reservations, modifications, and cancellations in a timely manner.

Qualifications

• Hyatt experience required
• 6 months in hotel reservations, front desk, or related hospitality roles
• Proficiency in Opera and Reserve
• Strong attention to detail in managing complex reservations.
• Excellent verbal and written communication skills for internal, guest, and vendor interactions
• Ability to resolve booking issues and discrepancies efficiently
• Must be dynamic in managing many different stakeholders and priorities
• Strong problem-solving and organizational skills.

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion 

Full Time Benefits: 

• Medical/Dental/Vision Insurance
• Health Savings Plan and Flexible Savings Plan with Medical Coverage
• Colleague Discounted Room Rates
• 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• 2 Floating Holidays
• 8 Paid Holidays

Hyatt Benefits available with this position: 

• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount 

Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. 

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