Job Description

Sales Associate

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

The pay for this position is $16.50-19.25/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.

What you’ll do:

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus
• Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
• Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App or through a Quote.
• Assist walk-ins on the sales floor and in the design studio as needed.
• Be an expert in the services offered in store and online - credit, financing, warranty, installation and delivery, always considering value adds to client purchases.
• Participate in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, substitutions and general upkeep of the store
• Exemplify a positive and professional attitude on a daily basis with customers and your team members.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Criteria:

• 1+ years of retail sales experience (preferably in a design related environment). Interior design, specialty sales experience a plus
• Passion for great customer service and a drive to exceed sales targets.
• Strong organization, self-motivation, communication and relationship management skills.

• Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow
• Demonstrated ability to work within a team sales environment.
• Technical acumen to learn necessary software; proficiency in Google and Microsoft Office applications preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel, lift overhead, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits:

• Medical benefits, financial benefits, and a generous employee discount

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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