Job Description

Job Description

Position: Second Shift Truck Dispatcher

Location: Fairfield, Ohio

Reports to: Second Shift Supervisor

Relay Express is a 24/7 Logistical Solutions Provider, with headquarters in Fairfield, Ohio. We are currently looking for a full-time 2nd shift Dispatcher. The shift is Monday- Friday, 1430-2300. The ideal candidate should have a background in fast-paced environments including experience with multi-line phones, and computer proficiency including Word and Excel. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company.

Duties and Responsibilities:

· Understand all Relay Express Large Vehicle service types and customer-specific SOPs.

· Build strong geographic and operational knowledge of our service markets and driver fleets.

· Monitor fleet capacity in real time to anticipate needs before orders are placed.

· Conduct driver pre-check calls two hours before report time to confirm availability and understanding of assignments.

· Assign orders to the most qualified contractor based on:

- Customer time requirements

- Freight volume/dimensions

- Special handling needs

· Proactively track all drivers using GPS and dispatch software to ensure on-time pickups and deliveries.

· Collaborate with Customer Service Representatives to provide real-time updates and resolutions to customers.

· Log all critical delivery details in real-time (arrival/departure times, BOL numbers, freight counts, PODs, etc.).

· Maintain open communication with Branch Managers to align dispatch operations with IC capacity and performance targets.

· Promote safety by ensuring ELD and FMCSR compliance.

· Uphold Relay Express’ Social Covenant, fostering a respectful and compassionate workplace.

· Pick parts for outgoing orders while adhering to specific requirements (quantities, names, part numbers, serials, return packs, etc.).

· Represent the company professionally in appearance, conduct, and communication.

· Maintain professional attire, language and business demeanor in all dealings with customers, employees and vendors.

Experience and skill requirements:

· Experience in fast-paced dispatch, customer service or phone centers.

· Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems.

· Strong computer skills including Microsoft Office proficiency and the ability to become expert in the company’s dispatch platform.

· Desire to work independently and proactively to support the overall team Dispatch Operations goals.

· Strong communication skills and the ability to develop positive relationships with the driver fleet.

· Professional image and communication skills.

· Ability to adapt to changing customer needs and driver availability.

· Ability to manage multiple factors in a high stress environment.

· Ability to work a flexible schedule, with the understanding that different times demand more hours.:

o Additional time as demand requires *

Benefits and Compensation:

· Pay: $23-$25 an hour based on experience.

· Hours: 1430-2300 M-F

· Medical Benefits after 60 days. Premium pd at 75%

· Optional Life & AD&D Insurance after 60 days

· Optional Dental and Vision Insurance after 60 days

· 401k Profit Share with company match after 1 year

· Paid time-off: 12-days for year one then handbook specifics. 6-days after 90-days and another 6 available after 180-days in first year.

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