Support Center Agent Job at Sales Match, Aurora, CO

MWljM2pGcWw4UHJ3dEdmdFlCRGl5MmtDN0E9PQ==
  • Sales Match
  • Aurora, CO

Job Description

Job Description

Job Description

Job Title: Remote Support Center Agent

Hourly Pay: $18 - $22/hour

Summary:

We are hiring a Support Center Agent to join our fully remote team. In this role, you will provide front-line assistance to customers by answering inquiries, troubleshooting issues, and delivering effective solutions. If you’re a problem-solver who enjoys helping others and working in a fast-paced environment, this position offers a rewarding path in customer support.

Job Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat

  • Troubleshoot and resolve issues with products or services

  • Accurately log interactions and resolutions in the support system

  • Provide clear, step-by-step guidance to customers

  • Escalate complex or unresolved issues to the appropriate department

  • Stay informed about product updates, FAQs, and support procedures

  • Maintain professionalism and empathy during all customer interactions

Qualifications:

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving abilities

  • Comfortable multitasking and navigating support tools

  • Prior experience in customer support, help desk, or related roles preferred
  • Ability to work independently in a home-based environment

  • Reliable high-speed internet and a quiet, distraction-free workspace

Perks & Benefits:

  • 100% remote work with flexible scheduling options

  • Competitive hourly pay: $18 - $22

  • Paid training and onboarding support

  • Evening and weekend shift availability

  • Supportive, team-oriented company culture

  • Opportunities for career advancement within the support team

Job Tags

Hourly pay, Remote job, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Sport Clips

Hair Stylist Job at Sport Clips

 ...Great Pay. Great Clients. Great Team. Are you a licensed hair stylist passionate about cutting hair and making your clients look great? Do you enjoy being part of a fun team environment? Are you career minded and looking to invest in your future? Do you want to learn... 

Swift Transportation

Driver Support Specialist-Part time Job at Swift Transportation

 ...Description Position at Swift Transportation Accelerate your Career! At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual... 

Crossmedia, Inc.

Director, Market Mix Modeling New York, New York (New York) Job at Crossmedia, Inc.

 ...senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a... 

YWCA Clark County

Safe Choice Advocacy Specialist Job at YWCA Clark County

 ..., and engage in activities that meet the organizations 1% for Social Change requirement. Think through the lens of racial equity...  ...all daily tasks Incorporate the YWCAs commitment to social justice by understanding how racism, sexism, classism and other oppressions... 

Boys & Girls Clubs of Western Pennsylvania

AIPI Instructor Job at Boys & Girls Clubs of Western Pennsylvania

 ...AIPI Lead Instructor Clubhouse Location: Aliquippa or McKeesport Employment Type : Part-time (Temporary) Days and Hours: Training...  ...that involve computer programming specific to robotics, coding, and AI. Mentor and help students through any questions they...